Job Title:  Account Representative

• Distribute sales order agendas and conduct sales order meetings, as assigned.

• Attend production meetings to ensure on-time delivery of orders. Alert Production Manager of major delivery problems or concerns.

• Coordinate delivery dates and provide weekly updates to customers via weekly status reports, online supplier portals, and/or conference calls.

• Fax, email, distribute, and maintain files for all quotes, including pricing matrix for each customer on an as needed basis.

• Ensure that if a quote affects a current order, the customer is notified and a revised PO is received before order is shipped.

• Order any miscellaneous items (i.e., labels, insert sheets, etc.) required from the customer to fulfill requirements of purchase orders. Ensure timely delivery.

• Manage customer prints using document control system. Ensure customer prints are in house for all incoming orders that are ordered by revision and/or at the correct revision. Work with customers to obtain the appropriate documentation, blueprints, or specifications required for an order and may start engineering changes as required.

• Update customer database, as required.

• Update Visual Manufacturing upon product launch to ensure appropriate items are input onto the sales orders.

• Track all customers Delivery and Quality scores on an as needed basis.

• May manage all product returns and customer events.

• May support production activities and administration functions.

Education:

• High School Diploma or GED

Experience:

• 0-3 years of customer service or related experience in manufacturing environment required